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This company has extremely poor and lackadaisical customer service and does not seem to care much about their contract holder's (our customer's) welfare. We are a family owned and operated FULLY MOBILE repair facility and do a lot of both manufacturer and third party warranty service on RV's. Over three weeks ago we diagnosed a customer's problem and called American Guardian Warranty for approval. After spending a good deal of time obtaining... Read more

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AGWS is a big scam. They were rude on the phone and they deny every claim They can. They soaked me for $8000. Please do not ever buy this extended warranty

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Had a claim, was denied, had another claim which happened on a Friday but nobody is available until Monday to authorize work being done. I traded my car in after having used the insurance about 14 months of the 60 month term which I paid $3,000. I got a refund for $700. Not sure how they calculated this. So I have been calling and faxing and e mailing to get my refund back but I am still waiting and its been 2 months. They have lots of excuses... Read more

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My husband cancelled his contract after finding out that is company was providing false info. He called to get his refund they told him that he had to wait 30 days before he could get his money. I told him that is ***. I called and this customer care person wanted to talk trash to me. I ask for his supervisor, he tells me he is part of management , that was *** too. i told him I did not want to talk with him give me someone that has more... Read more

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June 9th, 2013 my mechanic of 26 yrs found that my engine was the cause of my 2006 Chevy Impala dying out on me on the freeway. It took 5 1/2 weeks of waiting for American Guardian to respond, and 20+ phone calls to almost everyone on staff to get some resolve. I am a 100% service-connected veteran and a car is essential to get to my appts. at the VA. The final blow was that my mechanic billed shop hours plus the standard labor and was not... Read more

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stay away from these guys I have had nothing but problems my car has been in the shop since 6/17/2009 and here we are 8/12/2009 ...give you any idea of what kind of service you might get whats even better is that we practically had to beg to get and inspector out to even look at it to approve the work.....still waiting for approval ...i guess if you could get them to return a phone call ....they don't seam very motivated to do that ..... Read more

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My vehicle (a 2002 Chevy Tahoe) began making a few odd noises. I then took it to my local Chevrolet dealership for a diagnostic and repairs as I always do. The list turned out to be as follows: - AC compressor locked up - replacement of compressor, serpentine belt and all related components. - Inner & outer tie rod ends on passenger side - replacement of both - Rattle in the steering column - replace steering shaft - They also found a bolt... Read more

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